Cancellation and refund policy

In short

• You cancel more than 24h before the lesson → refunded 100%.
• You cancel 24h or less before → no refund (the teacher is paid).
• The teacher cancels, or doesn't show up → refunded 100%.
• You don't show up while the teacher is there → no refund.
• Nobody connects → an administrator reviews and decides.
• An unpaid booking can be cancelled freely: no money is involved.
• Once the lesson has started, it is no longer possible to cancel.

Examples

• Lesson Tuesday 6:00 PM, you cancel Sunday 5:00 PM → refunded 100%.
• Lesson Tuesday 6:00 PM, you cancel Tuesday 9:00 AM → no refund.
• Lesson Tuesday 6:00 PM, the teacher is not connected at 6:15 PM → automatically refunded 100%.
• Lesson Tuesday 6:00 PM, you don't connect by 6:15 PM while the teacher is there → the teacher is paid.

No-show

A person is considered absent if they have not connected to the classroom between the room opening and 15 minutes after the start time.

Reporting an issue

As a student or teacher, you can report an issue (no-show, technical problem, quality, payment…) from the start of the lesson up to 48 hours after it ends. An administrator reviews the report and decides: refund to the student, payment to the teacher, or no action. While a report is open, the teacher is not paid for that lesson.

Refund

Refunds always cover 100% of the amount paid; payment provider fees remain the Platform's responsibility. Times are calculated in the lesson's time zone.